Privacy Policy | Viking Electrical

Effective Date: 10th October 2025

This Privacy Policy describes how Viking Electrical Contractors Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website and services.

1. Information We Collect

We collect information in the following ways:

Information you give us directly: This includes your name, email address, phone number, and postcode when you fill out a contact form, quote form, or subscribe to our newsletter.
Information we collect automatically: When you visit our website, we may collect certain information automatically from your device. This includes your IP address, browser type, and information about how you interact with our site, collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services.
Respond to your enquiries and fulfil your requests for quotes or information.
Improve our website and services by analysing how you use them.
Send you marketing communications, but only where we have your explicit consent to do so.
Comply with legal obligations.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your data:

Consent: For sending marketing communications and for placing non-essential cookies on your device.
Legitimate Interests: For responding to your enquiries, providing our services, and for analysing website traffic to improve our offerings.

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share it with trusted third-party service providers who help us operate our business, such as:

Resend: To send transactional and marketing emails.
Google Analytics: To analyse website traffic and user behaviour. We only share this data if you have consented to analytics cookies.
Facebook (Meta): To measure the effectiveness of our advertising campaigns and deliver targeted ads. We only share this data if you have consented to marketing cookies.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyse our traffic. A cookie is a small file placed on your device. You have full control over the use of non-essential cookies. When you first visit our site, you will be presented with a cookie banner where you can "Accept All" or "Customise" your preferences. You can change your settings at any time.

6. Data Retention

We will only retain your personal information for as long as is necessary for the purposes set out in this policy. For example, we will retain contact form data for a reasonable period to manage your enquiry. If you have consented to marketing, we will retain your details until you unsubscribe.

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to make a request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Viking Electrical Contractors Ltd
Suite 2/3 48 West George Street, Glasgow, Scotland, G2 1BP
Email: info@vikingelectricalcontractor.co.uk